Decagon
What they do
Customer support remains labor-bound and inconsistent. Decagon deploys autonomous agents that resolve issues end-to-end so service becomes always-on infrastructure, not headcount.
Why we invested
Forerunner has long believed that exceptional customer experiences are the foundation of enduring businesses. Over the past decade, the firm backed a generation of consumer-focused companies — Chime, Glossier, Faire, and others — and saw firsthand how customer obsession drives loyalty, retention, and growth. Decagon extends that conviction into the enterprise. AI creates a rare win-win in customer service: meaningfully better experiences for customers and lower operational costs for the business. Forerunner sees Decagon as the company building the infrastructure to make that outcome real, at scale.